1. Overview
At Greynote, we are committed to providing high-quality health products to our customers across West Bengal and India. We understand that customer satisfaction is paramount, and we strive to ensure that every purchase meets your expectations. This Refund and Returns Policy outlines the terms and conditions under which returns and refunds are processed.
2. Our Commitment
We stand behind the quality of our health products and want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a fair and transparent returns process in compliance with the Consumer Protection Act, 2019, and applicable laws in West Bengal, India.
3. Return Eligibility
3.1 Products Eligible for Return:
- Unopened and unused health products in original packaging
- Products received damaged or defective during transit
- Products that do not match the description provided on our website
- Products with manufacturing defects
3.2 Products NOT Eligible for Return:
- Perishable health products (fresh herbs, organic produce with short shelf life)
- Products opened or used for hygiene and safety reasons
- Customized or personalized health products
- Products damaged due to misuse or negligence by the customer
- Products purchased during special sales marked as “non-returnable”
4. Return Timeframe
- Standard Returns: Must be initiated within 7 days of delivery
- Damaged/Defective Products: Must be reported within 48 hours of delivery
- Quality Issues: Must be reported within 3 days of delivery
5. Return Process
Step 1: Contact Us
- Email: [your-info@greynotehc.com]
- Phone: +91-7338457987
- WhatsApp: +91-7338457987
- Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (GMT +5:30)
Step 2: Provide Information
When contacting us, please provide:
- Order number
- Product details
- Reason for return
- Photos (if product is damaged/defective)
Step 3: Return Authorization
We will review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days.
Step 4: Package and Ship
- Pack the product securely in original packaging
- Include the RMA number on the package
- Use the prepaid return label (for eligible returns) or ship at your cost
6. Refund Policy
6.1 Refund Processing Time:
- Credit/Debit Cards: 5-7 business days after we receive the returned product
- Net Banking: 3-5 business days after we receive the returned product
- UPI/Wallets: 1-3 business days after we receive the returned product
- Cash on Delivery Orders: Bank transfer within 7-10 business days
6.2 Refund Amount:
- Full product price for defective/damaged items
- Product price minus shipping charges for standard returns
- No refund for return shipping costs unless the return is due to our error
6.3 Partial Refunds:
Partial refunds may be issued for:
- Products returned in used condition
- Products missing original packaging
- Products damaged due to customer handling
7. Exchange Policy
We offer exchanges for:
- Size variations (where applicable)
- Damaged products received
- Wrong products shipped
Exchange Timeline: Same as return policy (7 days from delivery)
Exchange Process: Follow the same return process and specify “exchange” in your request.
8. Shipping and Handling
8.1 Return Shipping:
- Our Error: We provide prepaid return shipping label
- Customer Request: Customer bears return shipping cost
- Damaged in Transit: We provide prepaid return shipping label
8.2 Replacement Shipping:
- Free shipping for exchanges due to our error
- Standard shipping charges apply for customer-requested exchanges
9. Quality Assurance
All returned products undergo quality inspection before refund processing. We reserve the right to:
- Refuse returns that don’t meet our return criteria
- Charge restocking fees for products returned in unsellable condition
- Require additional verification for high-value returns
10. Special Circumstances
10.1 Perishable Products:
For fresh/organic products with short shelf life:
- Returns accepted only if delivered rotten or spoiled
- Must be reported within 24 hours of delivery
- Photo evidence required
10.2 Bulk Orders:
Orders above ₹5,000:
- May require additional verification
- Refund processing may take 7-14 business days
- Special handling charges may apply
11. Customer Rights (As per Consumer Protection Act, 2019)
As our valued customer in West Bengal, India, you have the right to:
- Receive products as described and of merchantable quality
- Seek compensation for defective products
- File complaints with local consumer forums
- Get complete information about products and policies
12. Force Majeure
We shall not be liable for delays in processing returns/refunds due to circumstances beyond our control, including but not limited to natural disasters, strikes, government actions, or other force majeure events.
13. Dispute Resolution
13.1 Internal Resolution:
We encourage customers to contact our customer service team first for quick resolution.
13.2 Legal Jurisdiction:
Any disputes shall be subject to the jurisdiction of courts in Kolkata, West Bengal, India.
13.3 Consumer Forum:
Customers may approach the District Consumer Disputes Redressal Forum, West Bengal, for grievances as per the Consumer Protection Act, 2019.
14. Contact Information
Customer Service:
- Email: info@greynotehc.com
- Phone: +91-7338457987
- WhatsApp: +91-7338457987
- Address:+91-7338457987
- Business Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)
15. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
16. Important Notes
- This policy is in addition to your statutory rights under Indian law
- Screenshots of product pages and order confirmations serve as proof of purchase
- All communications regarding returns should be in writing (email/WhatsApp)
- We recommend purchasing appropriate return protection for high-value orders
- Seasonal products may have different return windows