Shipping Policy

Greynote Health Care
Location: Siliguri, West Bengal, India
Contact: info@greynotehc.com | +91-7338457987

1. Shipping Coverage

We ship health products across India with fastest delivery in West Bengal and neighboring states.

Primary Service Areas:

• West Bengal: 1-3 business days
• North-East India: 2-4 business days
• Pan India: 3-7 business days

Remote Areas: Additional 2-3 days may apply for remote locations.

2. Shipping Charges

Cash on Delivery: Additional ₹25 COD charges apply.

3. Processing Time

• Standard Orders: 1-2 business days processing
• Bulk Orders (₹5000+): 2-3 business days processing
• Custom Orders: 3-5 business days processing
• Perishable Items: Same day processing (if ordered before 2 PM)

4. Delivery Options

Standard Delivery

• Regular shipping through trusted courier partners
• Package tracking available
• Delivery during business hours

Express Delivery

• Faster shipping for urgent orders
• Priority handling and processing
• Available for most locations in India

Special Handling

• Temperature-controlled shipping for sensitive products
• Fragile item protection
• Organic produce fresh delivery

5. Product-Specific Shipping

Perishable Health Products

• Shipped Monday to Thursday only
• Refrigerated transport where required
• Delivery within 24-48 hours of dispatch
• Not shipped to remote areas during summer months

Liquid Products

• Leak-proof packaging with extra protection
• May require additional shipping time
• Restricted during extreme weather conditions

Bulk Orders

• Special packaging for large quantities
• Possible split shipments for availability
• Freight shipping for orders above ₹25,000

6. Shipping Restrictions

We DO NOT ship to:

• P.O. Boxes (for perishable items)
• Military APO/FPO addresses
• Areas with delivery restrictions

Weather Restrictions:

• Monsoon delays possible in affected areas
• Extreme temperature conditions may affect perishable shipments
• Natural disasters may cause temporary service suspension

7. Delivery Process

Before Delivery

• SMS/email notification with tracking details
• Delivery attempt notification
• Contact number verification

During Delivery

• Photo ID required for COD orders
• Inspection allowed before payment (COD)
• Signature confirmation for delivery
• Immediate reporting of damaged packages required

After Delivery

• Delivery confirmation sent
• Feedback request
• Support available for any issues

8. Tracking Your Order

Track your shipment:

• Order tracking link sent via email/SMS
• Real-time status updates
• Estimated delivery time notifications
• Contact customer service for tracking issues

Tracking Information Includes:

• Order confirmation and processing status
• Dispatch notification with courier details
• In-transit updates
• Delivery confirmation

9. Failed Delivery Attempts

If delivery fails:

• 3 delivery attempts will be made
• Customer notification after each attempt
• Package held at local courier facility for 7 days
• Return shipping charges may apply for unclaimed packages

Rescheduling Delivery:

• Contact courier partner directly
• Reschedule through tracking link
• Contact us at info@greynotehc.com for assistance

10. International Shipping

Currently, we do not offer international shipping. We serve customers within India only.

For international customers, please contact us at info@greynotehc.com for special arrangements.

11. Important Notes

Shipping Address

• Provide complete and accurate shipping addresses
• Include landmark for easy location
• Valid phone number mandatory
• Address changes possible before dispatch only

Packaging

• Eco-friendly packaging materials used
• Products secured to prevent damage
• Special care for fragile and perishable items
• Tamper-evident sealing for all packages

Force Majeure

We are not liable for shipping delays due to:

• Natural disasters and extreme weather
• Government restrictions and lockdowns
• Courier partner operational issues
• Festival and holiday seasons

12. Contact for Shipping Support

For shipping queries: Email: info@greynotehc.com
Phone: +91-7338457987
Hours: Monday to Saturday, 9:00 AM to 6:00 PM (IST)

Common Issues We Help With:

• Tracking problems
• Delivery rescheduling
• Address corrections
• Damaged package reports
• Missing shipment investigations

Note: Delivery times are estimates and may vary based on location, weather conditions, and courier partner operations. We strive to meet delivery commitments but cannot guarantee exact delivery dates.